(Last updated 12/02/2024 V14)
All enrolments are subject to these terms and conditions. Occasionally our terms & conditions will change, please remain updated throughout your enrolment. Please note, as of 16 September 2023, enrolment durations have changed.
For all Australian citizens and residents undertaking an Australian Qualification courses, you are required under the national AQF standards to provide your USI Number prior to commencing a qualification. If you do not have a USI number, you may apply for one through AAMC Training at enrolment or via the www.usi.gov.au website.
RPL is an assessment process that evaluates the competency of an individual that may have been acquired through formal, non-formal and informal learning, to determine the extent to which that individual meets the requirements specified in the training package or VET accredited courses.
You may be required to complete a pre-qualification form to enter this pathway.
Interview booking cancellation: Failure to notify the assessor of non-attendance 24 hours prior to the agreed interview time will incur a re-booking fee, payable prior to another booking being made.
For more information, see the RPL options for your relevant qualification.
AAMC Training recognises equivalent units of competency within Qualifications and Statements of Attainments issued by other Registered Training Organisations. Credit transfers are granted when the validity and authenticity of a USI transcript, Qualification (including a record of results) or Statement of Attainment is confirmed. Certified copies are no longer deemed acceptable forms of evidence as per the ASQA standards.
For more information about Credit Transfers refer to the Credit Transfer/RPL Info page.
AAMC Training delivers courses via online and virtual interactive classroom training. Face to face workshops for groups are available upon request.
Qualification and Tier 2 courses – Your enrolment is valid for a period of between 6 and 12 months (excluding Traineeships). Refer to course confirmation for your specific course period.
The enrolment date is deemed to be acknowledgement and accepted by you that the course period has commenced.
During your course, AAMC Training provides regular email reminders of course expiry.
In the instance where a course is superseded by the industry regulator prior to your course expiry, you will be notified to complete the required work prior to the end of the teach-out period or offered a transfer to the new version of your qualification. Your enrolment period will remain unchanged, with the same expiry date.
You may request an extension of up to three months (maximum) within 30 days of your course expiry date. An extension will be dependent on availability and/or approval, and a course extension fee is payable. However, outside of this timeframe of 30 days you will need to re-enrol and be charged a re-enrolment fee (see the Additional Fee Schedule below).
If you are affected by serious illness or exceptional circumstances during your enrolment, you may apply to AAMC Training to extend your enrolment. We will only accept a written application within two months of your circumstances occurring, including supporting evidence from a medical practitioner and/or any other relevant documentation.
TPB certifications and CPD courses – No extensions apply to these courses.
Course material for all delivery methods will be provided online after confirmation of receipt of full payment of the course.
For qualification courses, completion of LLN process and verification of USI must be provided before access to the course material is granted. Any applications for Credit Transfer must also be approved before access is granted.
Course content is protected by copyright laws and must not be copied, transmitted to or used by any person other than the course participant.
AAMC Training requires a minimum of six (6) students for the virtual classes. Should there be less than six (6) students enrolled, the virtual class may be cancelled, and you may transfer to an alternative virtual class date or receive a partial refund of fees, subject to the above conditions. If you choose to withdraw and have not attempted any assessments then a full refund may apply.
Should AAMC Training be unable to continue delivering a qualification course, they will arrange for any eligible active student (i.e. someone who has not withdrawn from the course or has not completed their study) to be offered enrolment in a course leading to the same, or comparable, qualification with minimum disruption to their studies. If this option is not available then a refund of the unused portions of their paid tuition fees is required under National Vocational Education and Training Regulator Act 2011.
The above is subject to the following:
When a student is relocated, the VET provider receiving the student will make no additional tuition charge for the portion of the course for which the former VET provider has received payment.
If you are unable to commence the requested virtual class/workshop, you may transfer to another available course date. These requests must be made at least five (5) working days prior to the course commencement. You may not transfer your enrolment to another student. Online students may upgrade to virtual interactive classroom training for an additional fee. You are not permitted to transfer to a different qualification course once your selected course has commenced.
Should you enrol into the wrong course, you will be required to pay the difference in course fee (if applicable) to transfer you. Additionally, an administration fee may also apply.
Assessments applicable to your chosen course are varied and may include; online quizzes, written assessments, role plays with a third party.
Throughout the duration of the course, assessment support will be available via online queries. However, prior to lodging a query, it is expected that you will have thoroughly read your learner guide and additional resources.
All assessment uploads include a declaration saying that the work and evidence you are submitting is completely your own. This is a binding legal statement, so if it is found that a student has used an outside source (paid or otherwise) to either complete or over-collaborate on their assessments, this will be classified as cheating or plagiarism.
Outcomes of assessment will be advised by AAMC Training within 10 business days of receipt of the submission. If an assessment needs resubmission, your assessor will provide feedback of further information required. All assessment communication will be via automated email and the learning portal.
You will have three (3) resubmission opportunities without charge. See the Additional Fees Schedule table below for re-assessing charges.
Plagiarism means to copy information and research from another source and present it as your own work. Some examplesof plagiarism and excessive collaboration may include, but not limited to:
If evidence of plagiarism and/or excessive collaboration is established, you will be contacted and advised of the concerns with your submitted work and given an opportunity to respond and/or resubmit. An additional re-assessing fee may be incurred, please see Additional Fee Schedule. If deemed a sufficiently serious breach, your enrolment may be terminated, for which all fees paid are forfeited and non-refundable. If there has been a gross breach, you may be banned from AAMC Training in the future.
In addition to this, it is an authentication requirement that role plays submitted as a video or which are completed with an AAMC Training Group Assessor, that you provide your official photo identification (driver’s license, Keypass ID or passport). This ensures we have evidence that you are the person who you are presenting as. Additional instructions are provided in the role play assessments.
AAMC Training’s plagiarism policy is acknowledged during the enrolment process and available on our Student Support page post enrolment.
You will receive email confirmation of individual assessment results as well as a final email confirming you have successfully completed your course.
For qualification courses, your official certificate and record of results can be accessed from your Learner Portal within 10 days of certification.
All TPB and CPD course certificates will be available immediately in your Members Area under the Learning Centre tab.
Any individual enrolments with course fees of over $1500 must be paid in two instalments. The first instalment of $1497 is due at enrolment, the balance is due one month after enrolment.
Payments can be made by credit/debit card, direct credit or cheque. Please note, direct credit or cheque payments may delay access to your course whilst payment is verified. All credit card transactions are processed in Australian dollars. GST is not payable on VET Qualification courses. However, GST will be charged on all other services/products.
Additional Fee Schedule (all fees listed are inclusive of GST) | |
Course Extension Fee (subject to availability and/or approval) |
$49 (1 month) $99 (2 months) $147 (3 months) |
Course withdrawal administration fee* | $147 |
Priority marking, per assessment | $30 |
Priority marking RPL, all assessments | $150 |
Priority marking for Certificate IV in Finance & Mortgage Broking, all assessments | $200 |
Priority marking for Diploma of Finance & Mortgage Broking Management and Diploma of Business | $300 |
Review and resubmission of a plagiarised assessment* | $147 per assessment |
Booking cancellation fee for RPL interview/Skills Sign-off Observation/TPB invigilation (unless 24 hour prior notification)* | $50 per booking |
TPB assessment invigilation via Zoom | $50 per invigilation |
Any student requiring an AAMC Training assessor to conduct a Third Party Observer Skills Sign-off* | $55 per skills sign-off assessment |
Re-assessing fee (charged after 3 attempts, at RTO discretion)* | $50 per assessment |
Re-enrolment fee (discount only applicable up to 3 months after course expiry)* | 20% discount will be applied to full advertised course fee |
Certificate reprint (only for archived certificates pre Nov 2021)* | $50 |
Priority certificate release | $25 |
Traineeship admin fee – 1st year–State specific* | $500 – $1500 |
Traineeship admin fee – 2nd year–State specific* |
$250 – $750 |
*applicable to traineeship enrolments
A full refund will be made in the event the chosen virtual interactive classes or workshops do not proceed. If the student chooses to attend another course, the fees will be transferred to that course.
If a virtual class cancellation is due to unforeseen circumstances, you may defer to a later commencement date. If a refund of fees is requested, AAMC Training will only review the claim when received in writing, explaining the reasons for the request. Evidence will more than likely be required to support the claim. Any claim will be considered at the discretion of AAMC Training and assessed fairly on its merits.
For online and RPL courses, no refund is payable by AAMC Training from the point of course commencement (enrolment payment date). The AAMC Training Group Refund Policy is available on our Student Support and Resources page.
Reason for Refund |
Notification requirements |
Refund |
Client withdraws from virtual class schedule |
In writing, fourteen (14) calendar days or more prior to the course commencement |
100% of the course fee (paid by the client)less $147 withdrawal administration fee |
Client withdraws from virtual class schedule |
In writing, within seven (7) to thirteen (13) calendar days prior to the course commencement. |
50% of the full course fee, (regardless of how much the Client has already paid) less $147 withdrawal administration fee |
Client withdraws from virtual class schedule |
In writing, less than seven (7) calendar days prior to course commencement. |
Nil Refund (IF the cancellation is due to extreme unforeseen circumstances, the refund will be at the discretion of AAMC Training.) |
Client withdrawn from the course by AAMC Training Group |
After course commencement, due to plagiarism, excessive collaboration and/or inappropriate behaviour. |
Nil Refund |
Course cancelled by AAMC Training Group |
N/A |
100% of the course fee (paid by the client) |
Client withdraws from online or RPL course |
At any point |
Nil Refund |
AAMC Training records phone calls for training and quality purposes. If you do not wish your call to be recorded you can advise our staff member at the beginning of the phone call.
AAMC Training’s Privacy Policy is acknowledged during the enrolment process and available on our Student Support and Resources page.
Your record of results/VET transcripts will be available from your online USI record within six months of successful course completion.
Certificates remain accessible in your learner portal after successful course completion.
AAMC Training values your feedback. Upon completion of your course you will be provided with a link to complete a learner engagement survey regarding your training experience.
AAMC Training’s complaints and appeals procedures may be viewed on our Student Support and Resources page.
AAMC Training staff and trainers are governed by codes of conduct and legislation that supports access and equity. These include, but are not limited to:
The AAMC Training Group Access and Equity Policy is available on our Student Support and Resources page.
We respectfully request that you inform AAMC Training prior to course commencement of any special needs that you may have across all methods of study. Where training is held at a venue, AAMC Training will ensure that the venue has suitable access, facilities and amenities for all. Email info@aamctraining.edu.au to advise your specific requirements.
AAMC Training offers courses and programs that, based on the field of study, requires a comprehensive level of Literacy and Numeracy (LN). The LLN process will provide AAMC Training with information that will guide the level of support you may require. AAMC Training does not discriminate against students or potential students who have been identified as having LLN support requirements.
However, if additional LLN support is required outside of the scope of AAMC Training, you may be referred to a professional organisation specialising in LLN for further assistance. This process and outcome will provide further consideration for you to make an informed decision as to whether to proceed with the enrolment. In a situation where AAMC Training has advised against proceeding until LLN skills reach an appropriate level, AAMC Training will offer you a refund or a credit toward participating in a training course at a later date.
The AAMC Training Group LLN policy is available on our Student Support and Resources page.
Legislation is in place prohibiting any form of bullying and harassment of fellow students, trainers and other staff. AAMC Training has a zero tolerance for bullying and harassing behaviour and will exclude such persons from the training environment. You must not engage in harassment or discriminatory conduct during class or when interacting with our staff. This includes rude or disrespectful communication via email, phone calls, and messages.
Examples of inappropriate behaviour include but are not limited to:
Harassment is:
Such exclusion from the course will not warrant any refund of monies or issuance of any qualification.
Bullying and harassment forms part of the Access and Equity Policy which is available on our Student Support and Resources page, along with other relevant legislative and regulatory guide information.
At AAMC Training Group (“the Company”), we recognise that your privacy is important. We are bound by, and committed to supporting, the National Privacy Principles (NPP) set out in the Privacy Amendment (Private Sector) Act 2001. The information set out below is largely a summary of our obligations under the NPP.
We are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you. In addition, our ability to provide you with comprehensive training services is dependent on us obtaining certain personal information about you, which may include:
Legal requirements: We will destroy or de-identify your personal information when it is no longer required.
It is an obligation for information collected about you and your enrolment in this Registered Training Organisation (RTO) to be submitted to the Australian Government to inform the Government and its agencies about this RTO’s participation in the Vocational Educational Sector. The information is collected in accordance with the provisions of the Privacy Act 1988. The information collected will be maintained accurately and securely. This information will not be passed onto a third party unless a written authorisation is received from you. You may access this information freely on request.
AAMC Training utilises a real-time Learning Management System that is available to students to view their records of progress, certificates and PD statements (7 years) by simply logging on to the students Member Area of the AAMC Training website.
As AAMC Training is a Registered Training Organisation, we are required to keep student records for a period of 30 years. Your records are kept in safe storage and a copy of these can be requested by you throughout this time. No details will be forwarded to any third party unless we receive your consent in writing.
You may access the personal information we retain and request corrections. This right of access is subject to some exceptions allowed by law.
We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
The Company reserves the right to charge a fee for searching for and providing access to your personal information. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.
We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependant to a large degree on the information you provide and you should advise us if there are any errors in your personal information.
If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods contained in this policy statement and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within seven days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
We may use and disclose personal information for the purposes for which it was provided or secondary purposes in circumstances where you would reasonably expect such use or disclosure.
The Company may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you. You may, by contacting us by any of the methods detailed in this policy statement, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
Our main purposes for collecting personal information are to facilitate enrolment in our courses or advise of future courses and to update our records. At or before the time we collect personal information from you we will take reasonable steps to inform you why we are collecting that personal information, who else we might disclose that personal information to and what may happen if you do not provide personal information to us.
We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure. We will not retain any of your information for any longer than it is required by us, except to satisfy statutory requirements of the Act.
We may disclose personal information to third parties or external contractors carrying out functions and duties for and on behalf of the Company. It is a condition of our agreement with each of our external contractors that they adopt and adhere to this privacy policy.
The information we collect from you may also be disclosed to third parties if the disclosure is required by or permitted by law, or pursuant to the Rules of Professional Conduct of your relevant professional association.
In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
In some circumstances we are required to collect corporate identifiers, for example, Credit Card details. We will not use or disclose this information other than when required to do so by law or, or when consented to by you.
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.
Without your consent, we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment, exercise or defence of a legal claim.
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